Welcome to our FAQ page, where we’ve compiled a list of the most commonly asked questions to provide you with the information you need. Whether you’re new to our platform or a seasoned user, we hope this resource will help answer any questions you may have. If you can’t find the answer you’re looking for here, please don’t hesitate to contact our support team for further assistance.
Competition Guru LTD is a fully registered prize company that operates in both Ireland and the UK. Our company headquarters are located at UNIT 13, OSBERSTOWN BUSINESS PARK, OSBERSTOWN, NAAS, CO. KILDARE, IRELAND, W91 D659.
We can be contacted on 00353852532156 via email at info@com-guru.com or get in touch through our Facebook Messenger.
The draw date for each competition is listed on its entry page, and we do not postpone it. In the event that the maximum number of entries is sold out before the date, we may move the draw forward.
If you’re trying to locate your ticket number for a draw, there are a few different methods you can try:
A. Upon entering, you should see your ticket numbers displayed on the confirmation page.
B. Check your confirmation email for the competition, as your ticket numbers should be listed there.
C. Log into your account, navigate to “My Account” and then “My Orders”. From there, click on each order to view your corresponding ticket numbers.
To effectively administer the competition and distribute prizes, we require access to your data. It’s important to note that we only use your data for these purposes and do not share it with any third parties, except when it’s necessary for administering the competition.
In the event that you win, we may need to share your information with the Advertising Standards Authority to ensure that the competition was conducted fairly. Please be assured that we take your privacy seriously and will only disclose your details as required by law or regulations.
We understand that you have the right to opt out of our use of your data at any time. However, if you choose to remove your information from our database before the competition’s closing date, you will be forfeiting your entry and will not receive a refund for any fees paid.
If your payment is incomplete or unsuccessful, your order will be marked as cancelled. Additionally, any order that does not receive a successful payment within 10 minutes will be automatically cancelled.
Each competition has a maximum number of entries, which is clearly stated. As a result, your chances of winning will differ from one competition to the next. For instance, if the maximum number of entries is set at 1,000, and you purchase 1 entry and correctly answer the question, your odds of winning will be no worse than 1 in 1,000.
Buying more entries can increase your chances of winning. In the above example, if you purchase 10 entries and get the answer correct, your chances of winning will be no worse than 1 in 100.
If a traditional draw that you have entered fails to sell out, the draw will still proceed, and your chances of winning will improve compared to if it had sold out. We guarantee that each draw will take place on the date and time specified on the entry page. All tickets that have been sold remain valid, and we will randomly generate a winning number until we have a winner. In case there are instant win prizes that remain unclaimed within the competition’s time limit, they will be forfeited. However, each ticket purchased for the competition will still be included in the final prize draw, if applicable.
At Competition Guru, we have been a fully registered limited company in the Ireland since June 2021. We offer prize draws that comply fully with the Gambling Act of 2005, and we conduct all draws live on Facebook, Instagram, so that our audience can watch them in real-time.
We’re proud to have positive reviews on Trustpilot, which you can check out for yourself here. If you have any questions or would like to speak with us directly, please feel free to call us at 00353852532156.
As part of our core service at Competition Guru, we strive to keep our customers informed and up-to-date about our latest competitions and special offers. That’s why we send out SMS, emails, and app notifications to all customers who register with us. By opting in to these communications, you can stay informed about new draws, prize announcements, and other important updates from Competition Guru.
When an instant win competition is launched, predetermined prizes are assigned with corresponding numbers. If you purchase a ticket for a competition that features instant win prizes, and any of the numbers on your ticket match the predetermined numbers, you will win the prize assigned to that number.
To discontinue receiving SMS notifications, click on the Opt out link provided in the SMS, which will unsubscribe you from all future SMS messages sent by us. To stop receiving Email notifications, locate and click the Unsubscribe link situated at the bottom of the emails you receive. If you wish to stop receiving both email and SMS notifications, you can also send an email to info@com-guru.com. To halt app notifications, you can adjust the app settings on your device or remove the app altogether. Unfortunately, we are unable to control this feature from our end.
We do not offer refunds of entry fees into our online raffles if you get the answer to the question wrong, or if you are disqualified from the competition for any reason.
In the event that you provide an incorrect answer for any of our online raffles, you will not qualify for entry into the draw, resulting in a missed opportunity to win the prize. Please be aware that you will not receive a refund of the entry fees paid. To avoid this situation, we strongly recommend verifying your responses before submitting them.
It’s important to note that there will be no notification of an incorrect answer. However, you may try again with an alternate answer to improve your chances of being eligible for the draw. You may continue to participate in the competition until you reach the maximum number of entries permitted per user.
It’s essential to maintain a responsible approach while participating in these raffles. Although it is not categorized as gambling, we advise you to stay within your budget and avoid spending more than you can afford to make this a fun experience.